Japan Elevator Service Holdings Co., Ltd. and its affiliated companies (hereinafter collectively referred to as the "Company") will comply with the laws and regulations concerning the Personal Information Protection Law and establish rules and a management system for the personal information of customers handled in the course of conducting business.

Our Privacy Policy with regard to the protection of personal information has been stipulated as laid out below, and in addition to ensuring that these details are fully disseminated to all executives and employees, JES will ensure the appropriate protection of personal information in alignment with these stipulations and constantly strive to enhance and improve them.

Disclosure Method

JES has produced a compliance manual based on the Personal Information Protection Law to ensure that the stipulations laid down in the Personal Information Protection Law are faithfully executed. The collection of personal information will be carried out appropriately and fairly, and all necessary details pertaining to how the personal information will be used will be displayed on the JES website and an option for the person concerned to agree with or reject this in advance provided.

Thorough Internal Implementation of IR Policy

All necessary details on how personal information that has been collected indirectly will be used will also be provided on the JES website. The personal information that JES collects with the agreement of the person concerned will only be used within the range of usage stated on the JES website by administrators granted the required authority in accordance with internal business regulations, and said information will only be used for necessary business purposes.

IR Quiet Period

There are cases in which the personal information collected will be provided to companies affiliated with JES for the purpose of carrying out JES's business affairs within the range of usage as stated. In this event, the details that will be provided from the personal information will be listed in advance on the JES website.

Forward-looking Statements

In the event of personal information required for the execution of business being entrusted to JES subcontractors, all necessary contracts will be concluded with said subcontractors and all measures required to ensure conformance with other relevant laws and regulations will be established.

Spokesperson for IR Activities

In addition to the thorough establishment of security measures to prevent illegal access, loss, damage, modifications and leaks of the personal information and other information held by JES, all necessary corrective measures will also be instated.

Personal information will not be used for any purposes other than those stated, or disclosed or provided to third parties without the prior approval of the persons concerned, unless special circumstances in which this is required by law, etc., are in effect.

Purposes of use of personal information

JES will make use of the name, address, phone number, facsimile number, e-mail address and other personal information provided to and obtained from customers through JES’s services and inquiries posted on this website only for the following purposes.
1.To answer questions and consultations
2.To respond to requests for materials, etc.
3.To provide information about JES’s services, products, recruitment and others

Shared use of personal information

Within the scope of the aforementioned “Purposes of use of personal information,” JES may share the personal information provided by the customers with the JES group companies.


Please use the contact form on this website for any concerns regarding the handling of your personal information or if you would like to request disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to a third party of the personal information you have provided to JES.
(Note) The services you have requested may not be provided if the use of some or all of your personal information is suspended or erased.
Additionally, your request for the suspension of use or erasure of personal information held by JES may not be honored due to relevant rules and regulations.
Update of the Privacy Policy with regard to the protection of personal information
If there is any update to the Privacy Policy with regard to the protection of personal information, JES will post it on this website.

Japan Elevator Service Holdings Co., Ltd.