PRIME

Our Business

What is JES's Remote Inspection Service PRIME?

The Only Independent Elevator Maintenance Company to Offer such a Service

The JES Group is the only independent elevator maintenance company to offer its unique remote inspection service PRIME (including remote diagnosis and remote monitoring) on the level of manufacturer-owned maintenance companies.
PRIME has a variety of patented technologies and is compatible with elevators regardless of manufacturer.

Learn about Remote Inspection Service “PRIME” in 3 minutes

About PRIME

PRIME enables response to faults before they occur and shortens inspection downtime.

When faults do happen, it diagnoses causes before staff arrive, enabling smoother recovery.

24 hours a day, 365 days a year;
maintenance in place of people.

24 hours a day, 365 days a year;
maintenance in place of people.

Benefits
Reducing staff inspections reduces elevator downtime

Thoroughly grasp elevator operation status and condition

Thoroughly grasp elevator operation status and condition

Benefits
Respond before problems occur, reduce breakdown rates

Detects small abnormalities, like issues in door action or floor alignment, which can lead to bigger trouble

Detects small abnormalities, like issues in door action or floor alignment, which can lead to bigger trouble

Benefits
Allows smooth recovery because staff know the general situation before they arrive on-site

PRIME Functions

PRIME

  • Performs monthly automatic inspection, and acquires related data.

  • Can diagnose elevators during periods of low usage without staff.

PRIME LITE

  • Continuously monitors and diagnoses elevators.

  • In case of emergencies, JES control center will respond to calls from passengers on board.

A Total Server System for Disasters

As a BCP plan, the system group has prepared sites in eastern and western Japan. If, in the event of a major disaster, one is unable to function, PRIME/PRIME Lite will both continue to operate without stopping to help ensure the minimum impact on business nationwide.

* Does not include power loss to the building as a whole.

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